Yours for the making.   

Forget what you think you know about banking. We do things differently here. We exist to back teachers and nurses - building a bank designed entirely around them.     

We're a customer-owned Australian bank with a clear purpose: making every money moment better. While our organisation has evolved, that deep connection to our purpose is stronger than ever. And now, we're scaling new heights. We're more than a bank - we're building something that gives back in real, everyday ways.     

The difference you'll make 

This is a unique opportunity to shape how banking operations are delivered, influence strategic initiatives across the business and leave a lasting impact on the member experience. 

You'll be leading a team of experienced specialists, you'll use member insights, operational data and continuous improvement principles to identify opportunities to simplify processes, enhance service delivery and create better outcomes for both members and colleagues. 

You'll drive the evolution of our Banking Enrichment function, leading operational transformation, automation and innovation initiatives that improve efficiency, strengthen capability and support our strategic objectives. 

Working across Technology, Risk, Data and Member Experience, you'll influence change, challenge traditional ways of working and help shape the future of banking operations. 

Who we're looking for 

You're someone who naturally questions how things can be done better and has the confidence to challenge existing processes, introduce fresh thinking and drive meaningful change. 

We're looking for a people-first leader who combines curiosity, strategic thinking and a passion for continuous improvement. From improving member onboarding experiences to driving operational excellence, you'll lead initiatives that create meaningful impact for both members and colleagues. 

You'll be confident leading teams, influencing stakeholders and delivering change in a complex operational environment. You'll translate data and insights into action, driving better outcomes, building capability and empowering your team to succeed. 

You'll also bring: 

• Demonstrated leadership experience within Banking Operations or a similar customer-focused environment, with a track record of developing high-performing teams.  

• Experience leading transformation, operational uplift and continuous improvement initiatives that deliver measurable business and member outcomes.  

• Strong knowledge of banking operations, payments, card schemes, regulatory obligations and risk management requirements.  

• Proven ability to develop strategic roadmaps, use data and insights to inform decision-making, and drive service improvements.  

• Strong stakeholder management skills, with a curious, innovative and solutions-focused approach to influencing change and challenging traditional ways of working 

Why Bank First? 

At Bank First, it's not just about profit - it's about giving back. That balance of purpose and performance is how we make a meaningful difference.     

At Bank First, you'll find:     

• The chance you've been waiting to take: Here, you'll move faster. We support our people to step up into opportunities that set their careers apart.  

• The difference you're ready to make: Discover real autonomy and opportunities to innovate and drive meaningful change.  

• The bank you'll want to create: Shape the future of purpose-driven banking with a team that values you as a whole person.  

You'll also enjoy a range of perks, including:   

• 6 extra days of ‘Be You' leave every year, on top of your annual leave.  

• Free onsite parking at our Hawthorn East office.  

• Flexibility so work fits around your life, not the other way around.  

• $285 annual ‘Be Well' contribution for your health, hobbies, or wellbeing, plus wellbeing coaching and tools.  

• 12 weeks paid parental leave, super for up to 52 weeks, and flexible return with reduced hours at full pay.  

• Paid volunteer leave to support the community partners we're proud to back.  

Ready to make your mark?  If you're ready to be bold, move faster and be part of something bigger, we'd love to hear from you.  

To apply for this role, click ‘Apply' to submit your CV.     

We are committed to a diverse and inclusive workplace that reflects the members and communities we serve. We welcome applications from people of all ages, cultures, abilities, sexual orientations and gender identities. We aim to provide a recruitment experience that's fair, inclusive and accessible.